Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Account preferences and settings

1.2 Monitoring Data

When you use our monitoring service, we collect:

• URLs you choose to monitor
• HTTP response codes and headers
• Response times and latency metrics
• Uptime and downtime statistics
• Alert configuration and notification history

1.3 Usage Information

We automatically collect certain information about your use of the service:

• IP address
• Browser type and version
• Device information
• Log data and timestamps
• Pages visited and features used

1.4 Payment Information

For paid services, we collect:

• Billing information
• Payment transaction history

Note: Payment card details are handled by third-party payment processors and are not stored on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide uptime monitoring, send alerts, and maintain service functionality
• Account Management: To create and manage your account, authenticate users, and process payments
• Communication: To send service notifications, updates, and respond to inquiries
• Improvement: To analyze usage patterns, improve our service, and develop new features
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

3.1 Data Location

All data is stored on secure servers located within the European Union. We are an EU-based company and comply with GDPR (General Data Protection Regulation) requirements.

3.2 Data Retention

• Free Plan: Monitoring data is retained for 24 hours
• Paid Plan: Monitoring data is retained for 30 days
• Account Data: Retained until you delete your account or request deletion

3.3 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Regular backups

Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist in operating our service:

• Cloud hosting providers (EU-based)
• Payment processors (SEPA, Bitonic)
• Email service providers
• Analytics providers

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

5. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing of your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@heysmmreseller.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage and performance
• Improve user experience

You can control cookie preferences through your browser settings. Note that disabling cookies may affect service functionality.

7. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services (e.g., Discord, Telegram, WhatsApp for alerts). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children's Privacy

Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

9. International Data Transfers

As we operate within the EU and store data in EU-based servers, your data remains within the European Economic Area (EEA). If we ever need to transfer data outside the EEA, we will ensure appropriate safeguards are in place as required by GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification (for material changes)

Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

11. Data Protection Officer

For any questions or concerns about our data protection practices, you can contact our Data Protection Officer at:

Email: contact@heysmmreseller.com